Quality
monitoring

Boost your Digital Process
Leadership

Leverage the power of data to facilitate
transparency and control of
your processes and interfaces

alt

Business benefits

  • Improve service quality and
    process efficiency

  • Improve revenue assurance and
    reputation

  • Reduce manual work, save costs
    through automation

showCase: top tour operator

Tour Operator, Hospitality, Retail
  • Enterprise (EU)
  • 10 Tsd. Employees
  • 2 Bil.€ Revenue
  • Exists since year 1917
Initial situation
  • Complex production and sales processes
  • >10 Mln. travel offers per day
  • Heterogeneous IT infrastructure
Challenges/Problems
  • Missing transparency and control of the processes
  • Organizational and data silos
  • Legacy reservation systems
  • No business monitoring
  • Heavy data integration & quality issues
  • Expensive manual activities,
    many employees involved
Solution
  • Created data lake in AWS
  • Integrated and aggregated data
  • Built monitoring & alarming system for
    business users
  • Created dashboards/reports with
    recommendations
  • Automatically identified outliers,
    systematic failures
Results
  • >64 TB data in data lake
  • 300GB daily growth
  • >50 data sources integrated
  • >200 active business users
  • Process transparency and control
  • Saving >100T.€ of potential
    revenue loss per day
  • Reduced personell costs by 50%

HOW IT WORKS

Data from heterogeneous IT-Systems is integrated and aggregated. Data preparation, cleaning and quality checks (validation) are carried out. Data inconsitencies, outliers, missing and wrong values, systematic failures are identified. Dashboards, alarms and reports are automatically generated for the users.
How it works Image

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+49 (0)6102 574 386 0

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